Will I be automatically billed when my current billing cycle completes?
Yes. DroneDeploy is a subscription that recurs monthly or annually. You must downgrade your account to 'Explorer' to turn off automatic billing.
Is it safe to use my credit card, and is my information secure?
Yes. Your payment information isn't stored by DroneDeploy - instead, we use Chargify, a dedicated and secure payment company.
Our online credit card sales are secured with SSL technology, the most secure encryption technology currently available for electronic transactions. Chargify uses the same credit card networks that retail stores use when you make a credit card purchase in person.
My credit card number isn't accepted or is declined
Please check with your bank if it is being declined; sometimes cards are declined unless the bank has authorization. If your bank hasn't declined the charge, please contact us at firstname.lastname@example.org
How do I get a receipt for my purchase?
When you sign up, you should receive an email from us with a link to your billing portal. Visit this page and click 'Statements' at the top - this will allow you to download receipts for all prior transactions.
How do I update my payment information?
When you sign up, you should receive an email from us with a link to your billing portal. Visit this page and click the Update Payment Method link to update your current payment information.
You can also access your Billing Portal through your account management page.
What are the payment options for DroneDeploy?
DroneDeploy accepts most Credit and Debit Cards, and all subscriptions will be charged in USD. We currently accept the following credit cards:
- American Express
- Diners Club
I want to change or cancel my subscription
To cancel your account directly from your dashboard, please complete the following steps on your Desktop/Laptop Computer.
Step 1: Click on the "Preferences" link from your Dashboard.
Step 2: Click on the "Manage" link located next to your current plan.
Step 3: Click on the "Manage Plan" link located next to the "Compare Plans" link.
Step 4: A drop-down menu will appear where your current plan is listed. Choose Explorer from the options in the list.
Step 5: When you select "Cancel Subscription", the Downgrade Plan button will turn blue and the text will change to "Cancel Subscription". Click on the button and confirm when prompted.
You can change or cancel your subscription from the Settings tab on the DroneDeploy website.
- Any upgrade changes you make will reflect immediately, and we will prorate your account with your existing payments when you upgrade.
- Any downgrade changes (or cancellations) will be reflected at the end of the current billing cycle.
For example, if you choose to upgrade your account from Lite to Individual, the change would be in effect immediately.
Please note that there will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
Can I buy one month at a time?
Yes - when you subscribe to DroneDeploy, you will prepay for a month and enroll in an automatic subscription. If you cancel your subscription before the recurring payment, you will be charged for only a single month.
Can I still access my data if I do not have an active subscription? How long is my data stored?
Please see our MSA (Master Services Agreement) Section 3.2 Data Privacy and Security for the most up-to-date information on data storage.
Can I change the email address on my account?
If you request an email change on your account, please email email@example.com for further assistance.
Discounts and Coupons
Is there a discount available for nonprofits or educational institutions?
Yes! If you are from a verified nonprofit, school, or disaster response organization, please apply to our social impact program at DroneDeploy.org.
Is there a version of DroneDeploy for Enterprise?
We are proud to work with our innovative Enterprise customers in a variety of industries. Please see DroneDeploy for Enterprise for more information or to request a consultation.