DroneDeploy payment and subscription information. This article serves as your one-stop destination for addressing account-related concerns, covering everything from payment enquiries to subscription cancellations.
Payment and Billing
How do I update my payment information?
Visit your Billing Portal page and follow the prompts to update your payment. You can also access your Billing Portal through your account management page.
What payment methods does DroneDeploy accept?
DroneDeploy accepts most major credit and debit cards, with all subscriptions charged in USD. Accepted cards include MasterCard, Visa, American Express, Discover, and Diners Club.
Will I be automatically billed at the end of my current billing cycle?
Yes, DroneDeploy operates on a subscription basis, renewing either monthly or annually. To deactivate automatic billing, downgrade your account to 'Explorer'.
Is it safe to use my credit card, and is my information secure?
Absolutely. DroneDeploy does not store your payment details. Instead, we utilize Chargify, a trusted and secure payment service. Our online credit card transactions are safeguarded with SSL technology, the most advanced encryption available. Chargify operates using the same credit card networks employed by retail stores for in-person purchases.
What if my credit card number isn't accepted or is declined?
First, confirm with your bank to ensure authorization of the recurring subscription charges. If the bank has not declined the charge, please contact us at support@dronedeploy.com.
How can I obtain a receipt for my purchase?
Upon signing up, you should receive an email containing a link to your billing portal. Visit your Billing Portal page and click 'Statements' at the top - this will allow you to download receipts for all prior transactions. You can also access your Billing Portal through your account management page.
Subscription
How can I change or cancel my subscription?
It's essential to note that DroneDeploy cannot cancel your account on your behalf. To cancel, follow these steps on your Desktop/Laptop Computer:
- Click on the "Preferences" link from your Dashboard.
- Click on the "Manage" link next to your current plan.
- Select "Manage Plan" next to the "Compare Plans" link.
- From the drop-down menu, choose 'Explorer' as your plan.
- Click "Cancel Subscription" and confirm when prompted.
You can manage your subscription via the Settings tab on the DroneDeploy website. Upgrades take effect immediately, while downgrades or cancellations occur at the end of the current billing cycle.
Are there any fees associated with cancelling an account?
No, we don’t charge any cancellation fees, if you click through on the cancellation of your account, the account will cancel at the end of the subscription period.
Can I subscribe to DroneDeploy monthly?
Yes, DroneDeploy operates on a prepaid monthly subscription basis. If you cancel before the next billing cycle, you'll only be charged for the current month. Check out the pricing page for more details.
How can I reactivate my subscription?
You’ll be able to reactivate your account via Account Preferences on your Desktop dashboard. If you experience any issues, please contact support@dronedeploy.com.
What happens to my data after I cancel?
Refer to our MSA (Master Services Agreement) Section 3.2 Data Privacy and Security for the latest information on data storage.
Can I change the email address associated with my account?
For assistance with changing your account email, please contact support@dronedeploy.com.
Plan options
Is there a discount available for nonprofits or educational institutions?
Absolutely! Verified nonprofits, schools, or disaster response organizations can apply for discounts through our social impact program at DroneDeploy.org.
Is there a version of DroneDeploy for Enterprise?
Yes, DroneDeploy collaborates with innovative Enterprise clients across various industries. Visit DroneDeploy for Enterprise for more information or to request a consultation.