Custom Issue Types for Inspections

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When conducting inspections, DroneDeploy helps you identify issues using custom terms that are meaningful for your team. Our new custom issue type feature allows you to perform inspections and generate reports using issue terms that your teams have standardized.

In addition to custom issue types, you now have the ability to segregate and filter issues based on severity levels so that inspectors can highlight the most urgent issues to their field teams.

Creating a Custom Issue Type

Owners/admins can create, edit, and delete custom issue types at an organization level. Editors will be able to assign these custom issue types from the drop-down menu.

To create a custom issue type, owners/admins will need to:

  1. Create an issue marker. 
  2. From the label drop-down, select "Create Issue Type".Screen_Shot_2022-02-02_at_12.09.57_PM.png
  3. A "New Issue Type" pop-up will appear. Insert the Custom Issue Type name here.Screen_Shot_2022-02-02_at_12.11.01_PM.png
  4. Once the notification "Successfully created new issue type" appears, admins, owners, and editors will be able to select this new issue type from the drop-down. 

Admins/owners will not be able to permanently delete issue types without a replacement.

Naming Requirements

  • Maximum of 50 characters per issue type
  • Alphanumeric and spaces only
  • No duplicate issue types

Issue Severity and Cost of Repair

In addition to creating custom issue types, each issue can be assigned a severity level as well as an approximate cost of repair associated with the issue. 

These new fields, custom issue types, severity, and cost, will now be visible in the issue reports and APIs. And if you have an integration already with Procore or Autodesk BIM 360, these new fields can also be transferred once you generate a new Observation or Issue.



Is this information included in the API?


Who can create issues vs. create a new custom issue type?

Only Org Admins can create new custom issue types. Once created anyone with edit access can create issues with these new issue types.  


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