What does "Lost in the Clouds" mean?
This article explains why you might see the "Lost in the Clouds" error message and how to resolve it. This generic error message typically appears when DroneDeploy cannot retrieve or display the requested map data.
Common Causes and Solutions
1. Web Browser and Caching Issues
Browser caching issues are the most common cause of this error. Your browser may be trying to load an outdated version of the page.
Refresh the page: often a simple refresh resolves the issue.
Clear your cache: If a refresh fails, clear your browser's cache.
Chrome Users: Copy and paste
chrome://settings/clearBrowserDatainto your address bar to access settings directly.
2. Map Processing Status
You may see this message if you attempt to view a map that is currently processing or reprocessing.
Check Status: Return to your dashboard to confirm if the map is still in the processing phase. Wait for the processing to complete before attempting to view the map again.
3. Deleted Maps
If a user within your Organization has deleted the map, you will see this error when trying to access the old link.
Verify Deletion: An Admin or Organization Owner can verify if a map was deleted by checking the Activity logs located under User Management.
4. Incomplete Missions
An incomplete mission can prevent data from syncing correctly, leading to processing errors. This often happens if the drone is turned off too quickly after landing.
Best Practice: Always allow 10-30 seconds after your drone lands before turning it off. This ensures the mission completes and data syncs successfully.
5. Restricted Access
If you received a shared link to a map but see this error, you may not have the correct permissions.
Check the Link: Ensure the link is complete and has not expired.
Verify Account: Ensure you are logged into the email address associated with the permissions for that specific project.
Still having trouble?
If you have checked all the above and still encounter the error, please contact Support.
Email support@dronedeploy.com
Provide the Map Name and the Date of the flight.
V2.2