Data on Demand access must be provided by your subscription accounts team. When you have access, the option to request flights is available.
Order processing and turnaround time
The DroneDeploy Services Team processes orders placed through Data on Demand Monday–Friday, 9 am EST-5 pm EST. The team processes orders placed outside of this time frame on the next business day.
The typical turnaround time for orders located in the United States is 1 week.
Availability: Who has access?
Flight Services offered through DroneDeploy, also known as Data on Demand, are available to our Teams and Enterprise-level user tiers. Interested in learning more? Contact our Sales Team today!
How to order a mission
Follow these steps to order a mission:
Create your DroneDeploy project.
Plan your map(s), photos, videos, or panos all within the same DroneDeploy project.
When all plans are created, select Request from the left-hand panel. This is where the ordering process begins.
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Enter additional information relevant to the site in the Special Instructions field. You can also add a Purchase Order Number if applicable.
Pilots are instructed to follow the flight plans explicitly unless safety or FAA compliance is a concern or they are directed otherwise on-site.
If entering a long piece of information in the Special Instructions field, type it out in a separate document or note and then paste it into the text field.
If a restricted flight zone exists, include that information, but note that the Data on Demand pilots check the airspace the day before the flight.
Include a Mission Due Date by inputting it into the Special Instructions field. The team does its best to accommodate any due date on your project as long as your request is made with enough time.
Double-check Flight Plans. Pilots only fly the flight plans that are selected. Ensure the right flight plans are selected in the drop-down, otherwise, all flight plans are automatically selected and flown.
Enter site contact information (name and phone number). If you are the main contact, enter your information.
Once you submit your flight, the information is sent directly to the DroneDeploy Services Team to dispatch and schedule.
Key Features/Details
All Data on Demand mission pricing is based on flight time in Mavic 3 Enterprise minutes.
Typical things to include in the Special Instructions field are:
Obstacles to watch out for on-site.
Launching or takeoff areas.
Job site trailers.
Relevant check-in information.
Other contact information.
Limitations
The team will send you an email (within 24–48 hours) notifying you of the scheduled date.
If any delays or changes in the flight date happen, the DroneDeploy Services Team responds to that email with the updated information.
After the flight is completed, the data is uploaded directly to your project. DroneDeploy sends you and anyone shared on the project an email when each map or media file is processed.
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