Explore common queries related to DroneDeploy Ground functionality on both the Mobile app and Manual capture methods. Don't see your question? Search for relevant articles from the Help Center home page or contact DroneDeploy Support by emailing support@dronedeploy.com.
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Device and Hardware Support
What camera can I use for Walk capture with DroneDeploy Ground?
We recommend the Insta360 OneRS 1-Inch as our primary preferred camera. Alternatively, the ONE R, ONE X, or ONE X2 also provide great results. You can also use your preferred 360 camera if it meets our Walk requirements.
What other 360 cameras do you support?
For a full list of supported cameras and hardware, check out Recommended & Supported Walk Cameras
Is there an Android app for DroneDeploy Ground?
The DroneDeploy Ground App is only available on iOS / Apple devices. At this time, there are no plans to add an Android app.
What mobile devices are compatible with the DroneDeploy Ground App?
The DroneDeploy Ground App is fully compatible with iOS devices, including iPhones and iPads. For specific models recommended for optimal performance please visit our Recommended & Supported Device list.
Is the DroneDeploy Ground App compatible with Android devices?
No, at this time, the DroneDeploy Ground App does not support Android devices.
Which iOS version is required to run the DroneDeploy Ground App?
To use the DroneDeploy Ground App, your iPhone or iPad must be running iOS 17 or later. It is always recommended to use the latest iOS version for the best performance and security.
Will DroneDeploy support Android devices in the future?
While Android support is not currently available, we continuously assess market needs and may consider expanding compatibility in the future. Stay tuned for updates from DroneDeploy.
Capture Best Practices
Can I capture a Walk using my vehicle?
DroneDeploy does not recommend capturing a walk with a vehicle. Capturing a Walk at even very slow vehicle speeds can affect the alignment path when processing the Walk files. If you require a vehicle capture you will need to drive at 5MPH maximum and your results may vary.
Does the DroneDeploy Ground App need an internet connection?
Yes, a stable internet connection is required for both capture and upload.
Can I minimize or background the DroneDeploy Ground App during capture?
Yes, you can background the app, but ensure it remains open to avoid disrupting the capture.
Uploading and Processing
If my DroneDeploy Ground App upload fails, how do I upload the Walk?
Use the desktop version for manual upload by following these steps: How to Manually Upload Walk Data
My 360 Pano failed to upload. How do I upload the Panorama now?
Export failed uploads from the Insta360 native app as a PNG in the Equirectangular format. Dual-fisheye panoramas are not supported. Please convert to Equirectangular using your camera software before uploading. For further assistance please review our article here: How to Manually Upload 360 Pano Data or Support@dronedeploy.com.
My upload has been stuck on the same percentage forever! Why is my Walk upload not progressing?
This can happen if the upload is interrupted. Check for a cloud icon indicating a failed upload.
My processed Walk doesn't look great. Is there anything I can do?
Various factors like artifacts, capture speed, and environmental conditions can affect the stitching. For precise analysis, reach out to Support@dronedeploy.com.
Why is my Walk not aligned with my project? (The Walk is smaller or bigger than the plan it is uploaded) Is there anything I can do?
Manually align/scale the Walk to the project site by placing start and end markers.
Why is my Walk path shown as a straight line after processing?
This might occur due to capturing at a faster pace, consistent objects in the 360 view, or a homogenous capture environment. Please reach out to Support@DroneDeploy.com with a markup showing the start and end points clearly marked, as well as the path you walked and we can get this revised.
I received a processing failure email for my Walk. Why did my Walk fail to process and is there anything I can do?
We may be able to help! For precise diagnostics, contact support@dronedeploy.com.