Explore common queries related to DroneDeploy Ground functionality on both the mobile application and manual capture methods.
Don't see your question? Search for relevant articles from the Help Center home page or contact DroneDeploy Support by emailing support@dronedeploy.com.
Device and Hardware Support
Q: What 360 cameras does DroneDeploy support?
A: For a full list of supported cameras and hardware, check out Recommended & Supported Walk Cameras.
Q: Is there an Android application for DroneDeploy Ground?
A: The DroneDeploy Ground App is only available on iOS/Apple devices. Android support is not available.
Q: What mobile devices are compatible with the DroneDeploy Ground App?
A: The DroneDeploy Ground App is fully compatible with iOS devices, including iPhones and iPads. For specific models recommended for optimal performance, please visit our Recommended & Supported Device list.
Q: Which iOS version is required to run the DroneDeploy Ground App?
A: To use the DroneDeploy Ground App, your iPhone or iPad must be running iOS 17 or later. It is always recommended to use the latest iOS version for the best performance and security.
Q: Will DroneDeploy support Android devices in the future?
A: Android support is not available. We continuously assess market needs and may consider expanding compatibility in the future.
Walk Capture Best Practices
Q: Can I capture a Walk using my vehicle?
A: DroneDeploy does not recommend capturing a Walk with a vehicle. Capturing a Walk, even at very slow vehicle speeds, can affect the alignment path when the Walk files are processed. If you require a vehicle capture, drive at five MPH maximum, and your results may vary.
Q: Does the DroneDeploy Ground App need an internet connection?
A: Yes, a stable internet connection is required for both capture and upload.
Q: Can I minimize or background the DroneDeploy Ground App during capture?
A: Yes, you can background the app, but ensure it remains open to avoid disrupting the capture.
Q: How long should I Walk for?
A: Keep Walks 15-20 minutes or less.
Q: What shape should I Walk?
A: Walk shapes should be simple (e.g., a straight line or a few curves) with starting and ending points in different locations. Walking in a closed loop (starting and ending in the same location) creates processing issues.
Uploading and Processing
Q: If my DroneDeploy Ground App upload fails, how do I upload the Walk?
A: If your upload fails, please refer to the article on How to Manually Upload a Walk.
Q: My processed Walk does not look great. Is there anything I can do?
A: Various factors, like artifacts, capture speed, and environmental conditions, can affect the stitching. For precise analysis, reach out to support@dronedeploy.com.
Q: Why is my Walk not aligned with my project? (The Walk is smaller or bigger than the plan it is uploaded)
A: Manually align or scale the walk to the project site by placing start and end markers.
Q: Why is my Walk path shown as a straight line after processing?
A: This may occur due to capturing at a faster pace, consistent objects in the 360 view, or a homogenous capture environment. Please reach out to support@dronedeploy.com with a markup showing the start and end points clearly marked, as well as the path you walked, and the team will get this revised.
Q: I received a processing failure email for my Walk. Why did my Walk fail to process, and is there anything I can do?
A: The team can help! For precise diagnostics, contact support@dronedeploy.com.
Q: Why is the Support Chat not showing up on the Ground App for me?
A: Support chat is not available within the Ground App.
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