Q: What are the accuracy limitations of the Mobile 3D Scan feature?
A: Mobile 3D scans may not achieve the same accuracy as specialized equipment like laser scanners. Slight discrepancies in measurements could occur, affecting precision in some use cases. Users should account for these potential variations when they use the scans for measurements.
Q: Are complex geometries challenging to capture accurately?
A: Yes, interior spaces often include intricate shapes, tight corners, and detailed features that can be challenging to capture accurately. The more complex the space, the higher the likelihood of missing some fine details in the resulting model.
Q: How do clutter and movement impact the scanning process?
A: Scanning spaces with furniture, equipment, or moving people can obstruct the process, leading to errors or incomplete models. Users should clear the area as much as possible and minimize movement during scanning for better results.
Q: What issues arise from surface texture and color during scanning?
A: Surfaces that are monochromatic, reflective, or have low contrast may be difficult for mobile devices to process accurately. Such materials can impact the scan's depth perception, leading to less detailed models. To improve quality, consider scanning from different angles or adjusting lighting to enhance contrast.
Q: How do lighting conditions affect the quality of scans?
A: Proper lighting is crucial for accurate scans. Poor or uneven lighting can lead to incomplete data collection, resulting in missing details or distorted areas in the model. Ensuring adequate lighting throughout the space helps improve scan quality.
Q: Which iOS devices support the Mobile 3D Scan feature?
A: The 3D Scan feature is compatible with iOS devices equipped with LiDAR scanners. Supported devices include Pro or Pro Max models from 2020 onward. For a full list of supported devices, please visit: Supported Devices for Mobile 3D Scan.
Q: Why does a “too close to surface” message appear when scanning?
A: A “too close to surface” message appears when scanning within 1m of an object. This is a guideline, not a stop requirement. It is a warning that the user may be capturing too close, where there are not enough distinct details for proper reconstruction.
Q: Can I view my scans on a mobile device?
A: All scan viewing and interaction are limited to the Web app. Mobile support will be available in the near future.
Q: Are 3D captures supported on Levels?
A: Scanning is not yet supported on Levels. Please capture on the Exterior for now.
Q: What happens if the app crashes after completing a scan?
A: Occasionally, the app may crash after completing a scan. The scan will still be saved and available upon relaunch.
Q: Can I export the raw scan data?
A: Users can export raw scan data before syncing by tapping the unsynced pin. Export is not available after syncing. This process is outlined in How to Export and Upload Mobile 3D Scan.
Q: What file formats are available for the raw scan data export?
A: The raw scan data exports as a zipped file containing images in the "frames" folder and a metadata file. The photos in the "frames" folder are what users upload to DroneDeploy.
Q: Can I use Mobile 3D Scan with an Android device?
A: Mobile 3D Scan is available only on iOS devices that have a LiDAR sensor. Android support is not available.
Q: Can I use a 360° camera with the Mobile 3D Scan feature?
A: Mobile 3D Scan uses the native camera and LiDAR sensor on a supported iOS device. For 360° camera support, please check the Recommended & Supported Walk Cameras article.
Q: Does the scan data include depth information?
A: Yes, the LiDAR sensor captures depth information, which is essential for accurate spatial modeling and reconstruction of the 3D environment.
Q: Can the Mobile 3D Scan feature be used outdoors?
A: The 3D scanning has been built and optimized for scanning on the exterior. Users can also scan interior items on the exterior until scans are supported for Levels.
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