This article provides answers to frequently asked questions and troubleshooting tips for the Matrice 350 RTK.
What cameras/payloads are supported for M350 flights with DroneDeploy?
DroneDeploy supports the P1, H20, and H20T payloads only.
How do I install the DroneDeploy app on the DJI RC Pro Enterprise or DJI RC Plus controller?
- On your DJI RC Pro Enterprise or DJI RC Plus controller, open the web browser and go to dronedeploy.com/flightapp
- Tap the Download link to download the DroneDeploy Flight app
- After the download is complete, tap Open
- Tap Install
- Tap Open again
- Accept the DroneDeploy Flight app permissions
- Log in to your DroneDeploy account
Frequently Asked Questions (FAQs):
Q: How do I update my DroneDeploy app?
A: When an update is available and your RC is connected to the internet, you will see an "Update Available" message within the app with the option to update immediately. If you do not see this message and your app is out of date, you can download the latest version from dronedeploy.com/flightapp
Q: Why are you no longer releasing updates to the Amazon App Store?
A: DroneDeploy can now host and update the DroneDeploy Flight app directly. This means a third-party app distribution service is no longer necessary.
Q: Does DroneDeploy support RTK capture?
A: Yes, DroneDeploy supports instant RTK flight to capture accurate maps within the sub-inch range.
Q: What flight plans will work for the M350?
A: All DroneDeploy plans currently support the M350, with the exception of Stand Count and video missions.
Q: Are flight logs stored?
A: Yes, DroneDeploy records and saves flight logs from M350 flights.
Q: Does the M350 support Live Map?
A: Yes, Live Map is supported.
Q: I'm getting a "Drone Avionic Sensor" error. What does that mean?
A: This error occurs when the drone's avionics system needs a restart. A drone restart should resolve the error. If the error persists, check the DJI Pilot 2 app for more information.
Q: I received a 'Camera Focus Failed' error. Why?
A: Open DJI Pilot 2 and confirm that your focus mode is set to "Auto". After that, force-close DJI and reopen the DroneDeploy app to continue.
Q: The Zenmuse P1 camera has three supported lenses. Are all three supported?
A: Yes, DroneDeploy supports capture with all three of the P1's lenses.
Q: Why is DroneDeploy not connecting to my M350?
A: The M350 requires the camera to be attached to the drone before it can connect to DroneDeploy. For detailed troubleshooting, please contact support@dronedeploy.com .
Q: Can I use DroneDeploy with the M300 and the RC Plus controller?
A: DroneDeploy also supports the M300 with the P1 camera and the RC Plus controller. If you have not upgraded your controller, DroneDeploy also supports the M300 with the legacy DJI M300 Enterprise Smart Controller with the H20 series.
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