This article outlines common errors encountered by customers using the DJI Dock and provides guidance for troubleshooting these issues.
Error codes: Aircraft, battery, and flight
| Error Code | Description | Troubleshooting Guidance |
|---|---|---|
| 321773 | Aircraft battery level low and returned to home; unable to complete task. The aircraft did not have enough battery left to complete the flight. | Verify the aircraft is correctly linked with the Dock and placed in the center of the landing pad. Wait for the Dock to charge the aircraft battery to at least 75%. |
| 322283 | Return to home (RTH) command sent by user; aircraft unable to complete task. The user triggered RTH from the DroneDeploy portal or the Remote Controller (RC). | If you intend to fly using the RC, ensure the RC is in range of the aircraft. |
| 322550 | Route execution failed, turn intercept is abnormal. This often occurs when the Dock and aircraft are on incompatible firmware versions. It can also happen if the aircraft is not properly linked with the Dock and the RC. | Ensure the RC, the Dock, and the aircraft are up to date. |
| 321517 | Obstacle detected; task stopped; to ensure flight safety, do not resume task from breakpoint. | Check the environment for obstacles and restart the flight. |
| 321518 | Poor RTK signal. | Check the RTK base station connection and signal quality. |
| 321522 | Automatic takeoff failed, please resend the mission. | Resend the mission. |
| 321523 | Failed to start motors; try again later. | Try again later. Contact DJI Support if the issue persists. |
| 321524 | The preparation before takeoff of the aircraft has failed, possibly due to the aircraft's inability to locate or gear error; please check the status of the aircraft. | Check the status of the aircraft. |
| 321527 | Wayline RTK fixing mission failed to run. Aircraft state goes from airborne RTK fixing mode to automatic return. | The drone needed to get an RTK fix. Reboot the Dock and try again. |
| 321528 | Approaching boundary of custom flight area; flight task paused. | The flight task is paused because the aircraft is approaching a custom flight area boundary. |
| 321769 | Aircraft satellite positioning signal weak; unable to perform task. | Reboot the Dock and try again |
| 321770 | Aircraft flight mode error; unable to perform task. | Reboot the Dock and try again |
| 321775 | Aircraft signal lost when performing task; failed to complete task. | Check the Dock's connection and signal strength. |
| 321784 | Aircraft returned to home during task due to strong wind. | Check weather conditions and try the task again when wind speeds are lower. |
| 322281 | User has exited the route. | |
| 322282 | Task stopped; aircraft control obtained by cloud user or remote controller. | |
| 0x19110404 | Dock right driving rod steering gear communication error. The dock is having trouble moving or reading the right driving rod. | 1) Check the landing pad and driving rods for any debris or objects blocking movement. 2) If you have the RC connected to the dock debug port, try opening/closing the driving rods from the debug menu to see if the right rod moves normally. 3) If the error continues after a reboot and visual check, contact the dock vendor/DJI, as this usually indicates a hardware issue that may require part replacement. |
| 314013 314007.01.1 | Failed to distribute task; dock unable to obtain flight route file and perform task; try again later. | Ensure solid RC line of sight or turn RC off for BVLOS. Reboot the Dock. Retry the mission once connectivity is stable. |
|
321513 |
Unable to perform task; flight route altitude greater than aircraft max flight altitude. |
Error codes: Network and communication
| Error Code | Description | Troubleshooting Guidance |
|---|---|---|
| 314200 | Network disconnected; aircraft automatically returns. The aircraft cannot fly while offline. This is a safety behavior implemented by DJI and cannot be disabled. If the Dock loses connection to the network while the aircraft is flying, the aircraft will return-to-home immediately. | Check the network quality at the Dock. |
| 314007 | Failed to distribute flight route file from dock to aircraft. | Reboot the Dock and try again. |
| 314011 | Dock system error; unable to obtain task result. | Reboot the Dock and try again |
| 314014 | Dock system error; failed to perform task. | Try again later. |
| 315009 | Dock communication error. | Reboot the Dock and try again |
| 316008 | Dock failed to obtain aircraft flight control; unable to perform task. | Ensure flight control is not locked by the remote controller. |
| 316034 | Unable to take off; aircraft and dock firmware versions do not match. | Update firmware and try again. |
| 514120 | Dock and aircraft disconnected. | Reboot the Dock and try again, or relink the Dock and aircraft. |
| 31500X | Dock communication error; restart dock and try again. (wildcard family of 31500-series comms errors) | |
| 317005 | Aircraft video recording terminated unsuccessfully; media files for this flight mission may not be able to be uploaded | |
| 514109 | Failed to power on aircraft; check aircraft is inside dock and battery level is sufficient; restart dock and try again | |
| 32802310 |
HMS (Health Monitoring System) alert–type Dock error in the 328xx family, which DJI/Cloud API does not define with a specific meaning.
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Recommended action: check the HMS alerts (topic dji/hms in LDV / HMS panel) to see the underlying aircraft/dock warning, and troubleshoot based on that specific HMS message. |
Error codes: Dock system and component issues
| Error Code | Description | Troubleshooting Guidance |
|---|---|---|
| 328* | Unknown error. Errors starting with 328 are not defined in the Cloud API error list. | Check for alarms in the Health Monitoring System (HMS). |
| 514111 | Propeller error in slow motion mode. | Restart the Dock and try again. |
| 514135 | Wind speed higher than 12 m/s (26 mph); unable to perform task. | Try again later when wind speeds are lower. |
| 514136 | Dock power supply error; unable to perform task. | Resume power supply and try again. |
| 514145 | Dock in on-site debugging mode; unable to perform current operation or task. | Disconnect the Dock from the remote controller and try again. |
| 514146 | Dock in remote debugging mode; unable to perform task. | Exit debugging mode and try again. |
| 514150 | Restarting device; unable to perform task. | Wait until the restart is complete. |
| 514156 | Unknown error. | |
| 514158 | Unable to take off; dock RTK error. | Restart the Dock and try again. |
V2.2