DroneDeploy no longer supports Android V4. We recommend running DroneDeploy on iOS or the M3E & Matrice 4E/T .
These platforms provide the latest features, security updates, and optimized Performance for a better user experience. Please use iOS or the M3E/Matrice 4E/T app to continue enjoying the full capabilities.
Why This Change?
- Improved Performance: iOS, M3E, & Matrice 4E/T offer faster processing, enhanced stability, and more advanced features.
- New Features: These platforms will receive ongoing updates and support, ensuring you have access to the latest tools.
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Security: iOS, M3E, & Matrice 4E/T provide the latest security updates to protect your data and flights.
Next Steps:
- If you're still using Android V4, we recommend upgrading to iOS or the M3E/Matrice 4E/T app for an improved experience.
- Please ensure your device is updated to the latest iOS or M3E/Matrice 4E/T app version to take full advantage of all features and functionalities.
Android Connection Symptom
When connecting the remote controller to an Android device using the USB cable, the DroneDeploy app does not recognize that the Android mobile device is connected. This issue prevents the user from flying a mission using the DroneDeploy app.
Possible Solutions:
Unplug and Plug back in the USB cable
Please be sure to look for a notification like the one below. If you do not see this notification, the DJI Go app is most likely set as the default. Please proceed to step 2.
Notification for choosing an app for the USB device
Changing the DJI Go application defaults
You may have to clear the DJI Go application defaults. Please follow these instructions.
Go to:
- Settings > Device Settings > Applications > Applications Manager
- Find "DJI Go" App
- Go "to "Set" as Default"" and then click""Clear Defaults."
Connections with Samsung Marshmallow and newer (6.0+)
There is no option on Samsung phones, in newer versions of Android (6.0+), to open an application that needs USB access "only once."
What" does this"mean? If you have already been using DJI Go on your Samsung phone with a newer Android version (6.0+), you most likely have the DJI Go app automatically set to use USB when a drone is connected. Therefore, the DroneDeploy app cannot access the DJI drone when it connects to the Samsung device.
To fix this, follow the steps in the section 'Changing DJI Go'application defaults' to cledefaults'B preference.
