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How to troubleshoot internet browser issues
You are having a problem loading the 3D model, Orthomosaic (2D map), Base Layer map, Plant Health, Elevation or Map Export.
I Can't View my Maps?
- Change your browser to Google Chrome if you are not already.
- If you are already using Google Chrome, please try resetting your browser, or updating to the latest version.
- Clear your browser cache & cookies data (you do not need to clear the browsing history).
Please see here for instructions:
I am Unable to Export my Map?
If your subscription supports exports and you are having trouble exporting a map, please try the following:
- Refresh the page. Sounds simple, but it can help clear out old settings.
- Clear the cached data in your browser.
- Restart your browser.
Still having issues?
Please contact Support@dronedeploy.com for assistance.
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