Overview
The DroneDeploy mobile app is designed for seamless flight automation and data capture. This guide provides solutions for common issues encountered during flight planning, image capture, and hardware connectivity. If this is your first flight, please review our Getting Started Guide.
Availability: Who has access?
Flight automation is available to all DroneDeploy users with a supported mobile device and a supported drone.
General Troubleshooting Steps
Most issues can be resolved by following these preliminary steps:
Use a Supported Mobile Device
Use a Supported Drone
Update the firmware on your aircraft and remote controller.
Install the latest version of the DroneDeploy app.
-
Power cycle the drone and reinstall the DroneDeploy app.
Flight Planning If the drone does not take off and no errors appear in the checklist, power cycle the drone, controller, and the DroneDeploy app. Attempt to pass the checklist again once the systems restart.
Image Capture
Storage Location: Open the DJI GO app and set the storage location for images to the SD card.
SD Card Formatting: If the camera check fails or the flight does not capture photos, format your SD card in the DJI GO app. Ensure there are no SD errors displayed in the interface.
Card Specifications: Use a Class 10 (U3), high-quality SD card. Slower or low-quality cards may cause capture failure.
-
Manual Exposure: If photos are overexposed or underexposed, navigate to the Advanced settings in the DroneDeploy app and enable Set Exposure Manually in DJI GO. Adjust the settings within the DJI GO app to match your current flight conditions.
Mechanical and GPS Issues
GPS Interference: If the GPS check fails, move the drone away from metal objects, such as vehicles, to prevent interference. Restart the drone, remote controller, and the DroneDeploy app.
In-Flight Behavior: If you observe errant behavior during flight, select the Return to Home icon in the app or press the Home button on your remote controller.
Using the DJI GO App The DJI GO app is a helpful tool for debugging. If the drone does not take off in DroneDeploy, check the DJI GO app for specific warnings or calibration requirements.
Important: Ensure the DJI GO app is closed while running DroneDeploy. Only one app can access the drone at a time.
Advanced Settings in DJI GO Within the Advanced Settings of the DJI GO app, ensure the following:
Enable Multiple Flight Mode is toggled ON.
-
Beginner Mode is toggled OFF.
Connectivity Troubleshooting If the app does not connect to the drone, follow this sequence:
Ensure all apps on your mobile device are closed.
Connect the remote controller USB to the mobile device.
Power the drone ON.
Power the remote controller ON.
Mobile Specific Steps (iOS)
Open the DJI GO app.
Verify there are no warnings and take a test photo.
Close the DJI GO app.
Disconnect and reconnect the USB cable.
Select DroneDeploy from the popup menu.
Mobile Specific Steps (Android)
Close the DJI GO app.
Navigate to Settings, then Apps, and select DJI GO 4.
Select Set as Default.
Click Clear Defaults.
Disconnect and reconnect the USB cable.
Select DroneDeploy from the popup menu.
Limitations
RTH Altitude: The drone will rise to the set Return to Home (RTH) altitude plus the altitude defined in the flight plan.
Firmware: Most errors result from outdated firmware. Ensure your aircraft is updated to the latest supported version.
FAQs
Q: Does SnapShot work in 3D? A: Yes — SnapShot fully supports 3D models and views.
Q: What happens if the Pre-Flight Checklist fails? A: Restart all devices and toggle the mode switch on the controller. Ensure Multiple Flight Mode is ON and Beginner Mode is OFF in the DJI settings.
For further assistance, please search for additional topics on our Forum page.
V2.2