If you need assistance with DroneDeploy, our Support team is here to help. We offer several ways to get in touch, depending on your plan and needs.
Email Support
Available to all paid subscribers.
You can contact us via email for non-urgent inquiries or detailed troubleshooting.
Email: support@dronedeploy.com
Live Chat
Available to Individual, Advanced, and Enterprise subscribers.
Phone Support
Available to our Advanced and Enterprise subscribers.
Access Live Chat and Phone Support here or from the "Help" button on any DroneDeploy project.
Support for Explorer (Free) Plans
The Free Explorer plan includes access to our comprehensive self-service resources. While live chat and email support are reserved for paid and trial subscriptions, Explorer users can utilize the following tools:
Help Center: Search hundreds of articles for instant answers to common questions.
DroneDeploy Academy: Master the platform with free, self-paced video training.
Office Hours: Learn from industry experts and other users in our regular office hour sessions.
Holiday schedule
Our Support team observes major holidays. Please check our Holiday Schedule article for specific closure dates and reduced hours.
Additional resources
If you prefer to troubleshoot on your own or learn more about a feature, check out these resources
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