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Support for Free Plans
DroneDeploy provides support for our customers on the Free Explorer plan through the following channels:

Support Center: Contains a multitude of articles and videos on all things DroneDeploy. It’s likely that the answer to your questions can be found there.

The DroneDeploy Forum: Search past questions and answers posted by other DroneDeploy users. If you are unable to search and find an answer, just post your very own question and our community and DroneDeploy representative will respond.

DroneDeploy User Webinars: DroneDeploy provides webinars for our user community. These webinars review various subjects related to drones and DroneDeploy. Check out: drones in construction, drones in agriculture, scaling drone operations, and our drone technical videos.

For account-related issues, check out: Payment, Billing, & Canceling

For new starters with DroneDeploy. Check out these articles to help you get started:
Zero to Hero Video Onboarding
Recommended and Supported Drones
What Do I Need to Start Mapping?
Onboarding with DroneDeploy

Support for Paid and Trial Subscribers
DroneDeploy offers live technical support for paid and trial plans 24 hours a day, Monday - Friday.

Email us at for assistance. Individual, Advanced, Teams, and Enterprise customers can also take advantage of live chat support by clicking on My Dashboard above and navigating to the Help link.

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