DroneDeploy Firewall BETA Program
DroneDeploy Firewall fortifies your drone operations by strictly regulating communications between hardware, software, and cloud services. It’s a set of network security tools and software features that means you can have a secure connection between your Mavic 3 Enterprise, DJI RC Pro Enterprise, and DroneDeploy servers. The firewall is an added layer of protection to DroneDeploy’s Cloud Security, which is included in your Aerial subscription.
A firewall only permits connections to trusted, DroneDeploy-controlled U.S. servers on specific IP ranges, preventing drone data from going anywhere but its intended destination.
Please contact your Customer Success Manager or complete this form to access DroneDeploy Firewall.
How to Install and Operate DroneDeploy Firewall
Please confirm your DroneDeploy account has received access to DroneDeploy Firewall.
- To ensure compatibility, verify that you're using the latest DroneDeploy Flight app. Visit dronedeploy.com/m3e to check the available version against the one installed on your RC Pro Enterprise controller.
- Open the web browser on your RC Pro Enterprise and type in ‘support.dronedeploy.com/firewall_latest’.
(Note: This will automatically start installing the 'Firewall' app.) - Tap ‘Download’, ‘Open’, then ‘Install’.
- Once the Firewall app is installed, open the app.
- Sign in to the app using your DroneDeploy account credentials.
- Toggle on ‘Firewall’ to enable DroneDeploy Firewall.
- Open the Flight app, enter your account preferences, and check if 'DroneDeploy Firewall’ is connected.
Your data is secure!
We recommend checking that Firewall is enabled and operating before each flight.
Troubleshooting Guide
- Check to see if you’ve received email confirmation that your DroneDeploy account has been enabled for Firewall.
- Please make sure you have the Firewall app installed on your RC. If not, follow the installation instructions above.
- Open the Firewall app and tap the toggle button to enable (see below). Wait until the shield icon turns green and the Firewall Status is ‘All OK.’
- Open 'dronedeploy.com' in Firefox on the RC. If that fails, please ensure your RC is connected to the internet. If it is connected, check the connection status in the DroneDeploy Flight app under ‘Account preferences.’
If you're still unable to connect, please contact us at support@dronedeploy.com.
FAQs
Q: How long does the beta program last?
A: The DroneDeploy Firewall Beta Program will last through the end of 2024.
Q: Why do I need a DroneDeploy Firewall?
A: DroneDeploy Firewall is an optional security product for your hardware to ensure your data has an extra layer of protection. DroneDeploy Firewall was designed and developed to address customers who have data security concerns when operating drones.
Q: What drones are compatible with DroneDeploy Firewall?
A: Currently, DroneDeploy Firewall is compatible with the Mavic 3 Enterprise series of drones with the RC Pro Enterprise controller, M300/M350 with the RC Plus, and DJI Dock 1 & 2.
Q: Are there any limitations to the DroneDeploy Flight app when using DroneDeploy Firewall?
A: Below is a list of current limitations when using DroneDeploy Firewall:
- Drone and RC firmware updates
- FlySafe database updates
- Live Map uploads
- Flight Log uploads
- DroneDeploy App Market
Q: How do I know the DroneDeploy Firewall is working?
A: You can check the DroneDeploy Firewall connection status within the DroneDeploy Flight app ‘Account preferences' menu and in-flight header (see below).