DroneDeploy Firewall (Open Beta)

Overview: What is DroneDeploy Firewall?

DroneDeploy Firewall fortifies your drone operations by strictly regulating communications between hardware, software, and cloud services. It is a set of network security tools and software features that establishes a secure connection between your compatible DJI controller/drone and DroneDeploy servers.

The firewall is an added layer of protection to DroneDeploy’s Cloud Security, which is included in your Aerial subscription. A firewall only permits connections to trusted, DroneDeploy-controlled U.S. servers on specific IP ranges, preventing drone data from being sent to any unauthorized destination.

Availability: Who has access?

• Access: Please contact your Customer Success Manager or complete this form to access DroneDeploy Firewall.
• Compatibility: DroneDeploy Firewall is compatible with the following hardware:
  • Mavic 3 Enterprise series drones with the RC Pro Enterprise controller
  • M300/M350 with the RC Plus controller
  • Matrice 4E/T with the RC Plus 2 controller
  • DJI Dock 1 & 2

How to install and operate DroneDeploy Firewall

Follow these steps to install and enable the Firewall application on your controller.

1. Confirm Access and Version
   • First, confirm your DroneDeploy account has received access to DroneDeploy Firewall.
   • Verify that you are using the latest DroneDeploy Flight app to ensure compatibility. Visit dronedeploy.com/m3e to check the available version against the one installed on your RC Pro Enterprise controller.
2. Install the Firewall App
   • Open the web browser on your RC Pro Enterprise and type in support.dronedeploy.com/firewall_latest.
   • (Note: This action automatically starts installing the Firewall app.)
   • Tap Download, then Open, and finally Install.
3. Enable the Firewall
   • Once the Firewall app is installed, open the app.
   • Sign in to the app using your DroneDeploy account credentials.
   • Toggle on Firewall to enable DroneDeploy Firewall.
   • Open the Flight app, enter your Account preferences, and check if DroneDeploy Firewall is connected.

We recommend checking that Firewall is enabled and operating before each flight.

Troubleshooting guide

If you experience issues, use this guide to diagnose and resolve common problems.

1. Verify Confirmation
   • Check to see if you have received email confirmation that your DroneDeploy account is enabled for Firewall.
2. Confirm App Installation
   • Make sure you have the Firewall app installed on your RC. If not, follow the installation instructions above.
3. Check Firewall Status
   • Open the Firewall app and tap the toggle button to enable.
   • Wait until the shield icon turns green and the Firewall Status is All OK.
4. Confirm Connectivity
   • Open dronedeploy.com in Firefox on the RC.
   • If that fails, ensure your RC is connected to the internet.
   • If it is connected, check the connection status in the DroneDeploy Flight app under Account preferences.

If you are still unable to connect, please contact us at support@dronedeploy.com.

Key features and details

DroneDeploy Firewall is an optional security product for your hardware to ensure your data has an extra layer of protection. It was designed and developed to address customers who have data security concerns when operating drones.

• Fortifies drone operations by strictly regulating communications
• Provides a secure connection between hardware, software, and cloud services
• Permits connections only to trusted, DroneDeploy-controlled U.S. servers on specific IP ranges
• Prevents drone data from going anywhere but its intended destination

Limitations

The following features are currently limited when you use DroneDeploy Firewall:

• Drone and RC firmware updates
• FlySafe database updates
• Live Map uploads
• Flight Log uploads
• DroneDeploy App Market

FAQs

Q: How do I know the DroneDeploy Firewall is working? 
A: You can check the DroneDeploy Firewall connection status within the DroneDeploy Flight app Account preferences menu and in-flight header.

Q: What drones are compatible with DroneDeploy Firewall? 
A: Currently, DroneDeploy Firewall is compatible with the Mavic 3 Enterprise series of drones with the RC Pro Enterprise controller, M300/M350 with the RC Plus, Matrice 4E/T with the RC Plus 2 controller, and DJI Dock 1 & 2.

Q: Are there any limitations to the DroneDeploy Flight app when using DroneDeploy Firewall? 
A: Yes, see the Limitations section above for a complete list of current limitations.

Q: Why do I need a DroneDeploy Firewall? 
A: DroneDeploy Firewall is an optional security product for your hardware to ensure your data has an extra layer of protection. It was designed and developed to address customers who have data security concerns when operating drones.

V2.2